- This event has passed.
EFFECTIVE CUSTOMER SERVICES SKILLS
March 2, 2025 @ 8:00 am - 5:00 pm
480.00RM
Master the art of customer service with our *Effective Customer Services Skills* program! Learn empathy, conflict resolution, and tech-driven solutions to wow your customers.
Who Should Attend: Frontline staffs, customer service representatives and professionals.
Join our public course to learn:
How to actively listen and validate customer emotions Role-play scenarios to practice empathetic responses Turn complaints into loyalty with proven scripts Conflict de-escalation tactics Brand voice alignment across platforms Call centers Retail managers Startups scaling their support teams
English 
Chinese