- 此活动已过期。
EFFECTIVE CUSTOMER SERVICES SKILLS
3 月 2, 2025 @ 8:00 上午 - 5:00 下午
480.00RM
Master the art of customer service with our *Effective Customer Services Skills* program! Learn empathy, conflict resolution, and tech-driven solutions to wow your customers.
Who Should Attend: Frontline staffs, customer service representatives and professionals.
Join our public course to learn:
How to actively listen and validate customer emotions Role-play scenarios to practice empathetic responses Turn complaints into loyalty with proven scripts Conflict de-escalation tactics Brand voice alignment across platforms Call centers Retail managers Startups scaling their support teams
Chinese 
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